Shipping Policy

Everything on this page is what actually happens when you order. If anything here turns out not to be true for your order, email support@wellnesshubstore.shop and we will make it right.

What shipping costs

Shipping is free on every order. There is no minimum, no threshold, and no number of items you have to reach. A single speaker ships free, and so does a full frequency generator bundle.

How long delivery takes

Orders arrive within 5 to 12 business days from the moment the order is placed. Business days are Monday to Friday and do not include weekends or public holidays.

The range is honest rather than optimistic: most orders land near the earlier end, and carrier backlogs can push an order toward the later end. If your order has not arrived after 12 business days, write to us and we will look into it.

Where we ship

We ship within the United States only. We do not currently ship to any other country.

If you are outside the United States, our checkout will not be able to complete your order.

Getting your address right

We ship to the address exactly as you enter it at checkout. Please check it before paying — an apartment or unit number left out is the most common reason a parcel goes missing.

If you spot a mistake, email us right away. If the order has not left yet, we can correct it. If it has already shipped, we cannot reroute it, but see the next section.

If your order does not arrive

If a parcel is lost in transit, or comes back to us as undeliverable, you can choose a replacement at no cost or a full refund. You do not need to have received anything to be covered.

Taxes and duties

For orders inside the United States there are no customs fees or import duties. Any sales tax that applies is shown at checkout before you pay.

Returns and the guarantee

Shipping and returns are separate things. Our 60-day money-back guarantee is described in full in our Refund Policy, and it applies whether or not the device has been opened and used. You do not need to send anything back to claim it.

Questions

Email support@wellnesshubstore.shop. A real person answers.

Be Neo LLC, 30 N Gould St, Sheridan, WY 82801, United States.