We sell CalmWave on a sixty-day promise, and this page is that promise written down so you can read it before you pay rather than after.

The short version

If your CalmWave device doesn't do anything for you, email us at support@wellnesshubstore.shop within 60 days of delivery and we refund your order in full. You do not need to ship anything back. You do not need to fill in a form, supply photographs, or explain yourself. You wrote to us — that is enough.

What "in full" means

The full amount you paid, including any shipping you were charged, returned to the original payment method. We do not deduct a restocking fee and we do not issue store credit in place of a refund unless you ask us to.

The sixty days

The window runs for 60 days from the day your order is delivered, not from the day you ordered it, so a slow delivery never eats into your trial. If your tracking never shows a delivery, write to us and we will either replace the order or refund it, your choice.

Why we don't ask for the device back

A frequency generator has to be lived with to be judged — a few minutes on the first evening tells you nothing. We would rather you used it properly for two months than rushed a verdict to beat a deadline, and asking you to box it up and queue at a post office would cost you an afternoon to prove a point neither of us needs proved.

So keep it. If you bought a bundle and the headphones, carry case or speaker are still sealed, keep those too. We would rather you kept them than felt the refund came with conditions.

How to ask

Email support@wellnesshubstore.shop from the address you ordered with, or include your order number. A person reads it. We aim to reply within one business day and to issue the refund within two business days of replying. Your bank then takes its own time — usually five to ten business days — to show the money back on your statement.

The twelve-month warranty

Separately from the sixty-day guarantee, every CalmWave device carries a twelve-month warranty against manufacturing defect, running from the day it is delivered. If the unit stops working, fails to hold a charge, or arrives with a fault that is not down to accident or misuse, tell us and we will replace it at our expense. The warranty covers the device itself; it does not cover damage from drops, liquid, or opening the casing.

The two are independent. Inside the first 60 days you can simply ask for your money back under the guarantee above. After that, the warranty is what protects you for the rest of the year.

Damaged, wrong or missing items

If a device arrives damaged, or the order is wrong or incomplete, tell us and we will put it right at our expense. This is separate from the sixty-day guarantee and is not limited by it.

Cancelling before dispatch

If you email us before your order ships, we will cancel it and refund you immediately. Once it has shipped, the sixty-day guarantee above covers you.

A note on what CalmWave is

CalmWave devices are general wellness products, not medical devices. They are not intended to diagnose, treat, cure or prevent any disease, and they are not a substitute for medical care or for anything your doctor has prescribed. People respond differently to them, which is precisely why the guarantee exists in this form.

Who we are

Be Neo LLC, 30 N Gould St, Sheridan, WY 82801, United States. Telephone +1 332 231 1122. Email support@wellnesshubstore.shop.