A person reads every message. We are a small team, so it is usually the same few people answering — not a queue.

Email

support@wellnesshubstore.shop — the fastest way to reach us, and the right address for order questions, questions about how a device works, and refunds. We aim to reply within one business day.

Telephone

+1 332 231 1122. If nobody picks up, email is quicker.

Postal address

Be Neo LLC
30 N Gould St, Sheridan, WY 82801, United States

Please do not post devices back to this address. Our refund policy does not require a return, and a parcel sent here will not speed up a refund — email us instead.

Refunds and the sixty-day guarantee

Email us inside 60 days of delivery and we refund the order in full, with nothing to send back and no form to fill in. The full terms are in our refund policy.

Warranty

Every device carries a twelve-month warranty against manufacturing defect. If a unit stops working through no fault of yours, email us and we will replace it at our expense.

Before you write about your health

We are glad to talk about how our devices work, how to set them up and what to expect, and we would rather you asked than guessed. But we are not doctors and cannot advise on a diagnosed condition, on medication, or on whether a device is right for a health problem. Our products are general wellness electronics, not medical devices. For anything medical, please speak to your doctor.